Everything you need to know before and after you order. Can't find your answer? Contact us at support@outboundoutdoor.com — a real person replies within 24 hours on business days.
Shipping
How much does shipping cost?
Free tracked US shipping on all orders, with no minimum.
How long will my order take?
| Order processing | 1–5 business days |
| Transit after dispatch | 7–15 business days |
| Total, order to delivery | 8–20 business days |
These are estimates, not guarantees. Remote areas and peak seasons may take longer. If your order is taking longer than expected, contact us and we'll look into it. If we cannot ship within the stated processing time, we will email you a revised ship date and let you cancel for a full refund.
Will I get a tracking number?
Yes. As soon as your order ships you'll receive an email with a tracking number and a link to follow your package. Tracking can take 2–4 days to show its first update — that's normal.
Where do you ship?
We currently ship to addresses in the United States only.
Who pays import duties and customs fees?
You do. Any import duties, customs fees and taxes charged on your parcel are 100% the customer's responsibility. The customer is the Importer of Record. They are not included in our prices or in your order total. These charges are set by customs authorities and may be collected by the carrier at delivery or by customs before your parcel is released. We cannot predict, reduce or waive them. Parcels that are refused or left unclaimed because of unpaid duties or fees are not eligible for a refund.
Will my order arrive in one package?
If you order several items, they may arrive in separate packages on different days. Each package has its own tracking number, and you won't be charged extra for this.
Returns & Refunds
What is your return policy if I change my mind?
You have 30 days from delivery to request a return. Items must be unused and in their original packaging, with all parts and accessories. You pay for tracked return shipping. If the law in your state gives you stronger rights, those rights apply.
How do I start a return?
- Email us at support@outboundoutdoor.com with your order number and the reason for the return.
- Wait for our reply with return instructions and the return address. Please don't ship anything back before we reply — unannounced returns can't be matched to your order.
- Send the item back with a tracking number and keep your proof of postage. Returns without tracking are sent at your own risk.
- Once your return is received and inspected, your refund is issued to the original payment method within 5–10 business days.
What if my item arrives damaged or defective?
Email us at support@outboundoutdoor.com within 30 days of delivery with your order number and clear photos or a short video showing the problem. Please keep the item and its packaging until we reply. Once we confirm the issue, we'll send a replacement or issue a refund — in most cases no return is required.
Are there items that can't be returned?
Used items, items damaged after delivery, items missing parts, and gift cards. Items marked "final sale" are refundable only if defective.
If I used a discount code, how much is refunded?
Refunds equal the amount you actually paid for the item.
What if my order never arrives?
If your tracking has not updated for 10 business days, or your order has not arrived 25 business days after the order date, contact us at support@outboundoutdoor.com with your order number. If a package is confirmed lost, we will reship it or refund you in full.
Orders & Payment
Is checkout secure?
Yes. Checkout is powered by Shopify with SSL encryption. We never see or store your full card details.
Can I change or cancel my order?
Contact us as soon as possible. We can update your address or cancel only if the order has not yet been dispatched. Once it has shipped, please follow the return process above.
Which payment methods do you accept?
All payment methods available for your region are shown at checkout.
Read our full Refund Policy, Shipping Policy and Terms of Service.