Shipping policy

Last updated: November 3, 2026

Free Tracked Shipping

We offer free, tracked standard shipping on every order shipped to addresses in the United States. We currently do not ship outside the United States.

Processing Time

Orders are processed and dispatched within 1–5 business days (weekends and holidays excluded).

Delivery Time

Most orders arrive within 8–20 business days of the order date (1–5 business days processing plus 7–15 business days in transit). Remote areas and peak seasons (holidays, sales events) may take longer. Delivery times are estimates, not guarantees, and can be affected by carriers, customs, weather, and other events outside our control.

If we cannot ship your order within the stated processing time, we will email you with a revised ship date and give you the option to cancel for a full, prompt refund.

Where Your Order Ships From

Our products ship from partner warehouses, which may be located outside the United States. Because of this, parcels may be handled by international carriers and pass through customs.

Tracking

You will receive an email with a tracking number once your order ships. It can take 2–4 days after dispatch for the first tracking update to appear.

Multiple Packages

To keep shipping free, items in one order may ship from different warehouses and arrive in separate packages on different days. You will not be charged extra for this.

Customs, Duties, and Taxes

Import duties, taxes, and customs fees charged by the destination country, including the United States, are the customer's responsibility unless they are shown as collected at checkout. They are not included in our prices. They may be collected by the carrier at delivery or by customs before release. We cannot predict, reduce, or waive them. Parcels refused or left unclaimed because of unpaid duties or fees are not eligible for a refund.

Delayed or Lost Packages

If your tracking has not updated for 10 business days, or your order has not arrived 25 business days after the order date, email support@outboundoutdoor.com with your order number. If we confirm a package is lost, we will reship it or refund you in full.

Damaged or Defective Items

Wrong Address

Please check your address before ordering. Contact us right away at support@outboundoutdoor.com to change it. We can update it only if the order has not been dispatched. We are not responsible for orders delivered to an incorrect address that you provided.