Refund policy

Last updated: November 3, 2026

30-Day Window

You can request a return, refund, or replacement within 30 days of delivery.

If Your Item Is Damaged, Defective, or Wrong

Email support@outboundoutdoor.com within 30 days of delivery with your order number and clear photos or a short video showing the problem, the item, and the outer packaging including the shipping label. We may ask for more information. Once we confirm the issue, we will send a replacement or refund you. If we ask you to return the item, we will send instructions and cover reasonable return shipping. Please keep the item and its packaging until we reply.

If You Changed Your Mind

You can return an item within 30 days of delivery if it is unused, in the same condition you received it, in its original packaging, and has all parts and accessories. Return shipping for change-of-mind returns is paid by the customer. Shipping on your original order is free, so nothing is deducted from your item price for shipping.

How to Start a Return

Email support@outboundoutdoor.com with your order number and the reason.
Wait for our reply with the return address and instructions. Please do not ship anything back before you hear from us; returns sent to the wrong address cannot be processed.
Send the item with a tracking number and keep your proof of postage. Untracked returns are at your own risk.
Once we receive and inspect the item, we will email you to confirm.
Approved refunds go to your original payment method within 5–10 business days of inspection. Your bank or card issuer may need additional time to post it.

Items We Cannot Accept Back

Used items, items damaged after delivery, items missing parts, and gift cards. Items marked "final sale" at purchase are refundable only if defective.

Lost Orders

If your tracking has not updated for 10 business days, or your order has not arrived 25 business days after the order date, contact us and we will reship your order or refund you in full.

Discount Codes

If you used a discount code, your refund is for the amount you actually paid.

Payment Disputes

If something is wrong with your order, please contact us first at support@outboundoutdoor.com. We resolve most issues quickly, and a direct request is usually faster than a bank or card dispute.